Norton Online Family

Company
Symatec Corporation
Version
2.9.5.39
Devices supported
Computer
Operating system
Mac OS X
Windows 7
Windows 8
Windows Vista
Windows XP
Price *
free of charge
Language of interface
chinese, czech, danish, dutch, english, french, german, greek, italian, japanese, korean, norwegian, polish, portuguese, romanian, russian, slovanian, spanish, suomi, swedish, turkish
Test date
SIP Bench III, 3rd test cycle, Summer 2014

*Prices might change according to the latest company offers

EFFECTIVENESS

The overall effectiveness score is good on adult content and very weak on other harmful content.
There is no major difference in effectiveness between teenagers and children.
There is no major difference in effectiveness between web and web 2.0.
There is no major difference in effectiveness among the different languages.
Effectiveness score with adult content filtering for users up to 12 year old: 3.6
Effectiveness score with other harmful content filtering for users up to 12 year old: 0.0
Effectiveness score with adult content filtering for users 13 years and older: 3.2
Effectiveness score with other harmful content filtering for users 13 years and older: 0.0
Effectiveness score for users up to 12 year old: 1.8 out of 4 points
Effectiveness score for users 13 years and older: 1.6 out of 4 points


USABILITY

Installation of the tool: The installation of the tool is combined with some first configuration steps. The installation itself is very short, quite easy and runs nearly automatically, it doesn't provide advanced options. The overall design is appealing. The setup isn’t named after the program and you have to select the language online.
Configuration of the tool: The configuration process is well comprehensible and easy to learn, but has to be done online because the product uses a server based configuration. It is possible to jump between the steps and to save settings at any point of the configuration. The process is mostly consistent and meets users' expectations, except for some filter categories. The configuration progress generally meets users' expectations.
Usage of the tool: The software offers a dialogue between parents and child, when content has been blocked. The child can ask the parents by a message for allowance to see a website. The alert message is worded with respect to children's capability of understanding. The reporting is comprehensible, easy to handle and provides various views of the results.

Usability of the installation process: 3.0
Usability of the configuration process: 3.4
Usability of the usage of the product: 3.2


Overall score for usability: 3.3 out of 4 points


FUNCTIONALITY

It is possible to block the access to specific content. The user can also activate the monitoring function that provides information on children’s web activities (reporting). The parent can indicate specific URLs to be blocked (creation of a black list) or allowed (creation of a white list). Social networking can be blocked through the specific topic-based categories. It is possible to set time limits to access the Internet. Safe Search and personal data provision are available. It is also possible that children ask for unblocking by parents and a redirection to a safe resource is offered.


SECURITY

The low rate results from the possibility for the user to close the tool through the task manager.
Overall score for security: 1 out of 4 points


DETAILED FUNCTIONALITY

Area of needFunctionalitySpecific issuesAssessment
Management Management of User profiles Create several profiles Yes
Remote Management Manage on various devices Yes
Monitoring Remote access to monitoring Yes
Filtering Customisation Topics Customisation of Filtering Topics Yes
URLs White List Restrict Browsing to White List No
Default White List No
Modification OR Creation Yes
URLs Black List Creation of User's own Black List Yes
Keywords Keywords Default Black List No
Default White List No
Creation of a User's Black List No
Creation of a User's White List No
Time Time Limit Settings Set a specific time frame or web access duration Yes
Blocking Message Type Ask for unblocking by parents Yes
Redirect to safe resources Yes
Usage Restriction Web Block Access Yes
Monitor Access Yes
Safe search Availability Yes
Social Networks Block Access Yes
Monitor Usage No
Personal data Provision Block Yes
Streaming Block Access Yes
Monitor Access No
P2P Block the application No
Monitor Downloads No
Skype Block chat No
Block video chat No
Monitor No
Prevent new Contact No
Windows Life Messenger Block chat No
Block video chat No
Monitor No
Prevent new Contact No
Email Block email client and/or webmail access Yes

DETAILED USABILITY FINDINGS


Yes / No
I: installation in 3 steps or lessNo
I: choice of installation for beginners or advanced usersNo

C: different degrees of strength for the filteringYes
C: different content criteria for the filteringYes
C: option to transfer filter configurations between target usersNo
C: option to transfer filter configurations between devicesNo
C: overall comprehensible configurationYes
C: overall conformity with user expectationsYes
C: overall easy to learnYes

U: alert message in a child friendly languageYes
U: option to customise the reaction in case of blockingYes
U: overall easily operable and comprehensible reportingYes

DETAILED SECURITY FINDINGS

The Tool prevents the user from by-passing the filter by:Yes / No
Using the IP address instead of the URLYes
Using an alternative browserYes
Changing time and date settings*n/a
Disabling or uninstalling the software without a password*Yes
Closing the filtering tool trough the Task ManagerNo
Using a proxy instead of a direct connection to the InternetYes
Accessing the web-pages through the Google CacheYes
Reaching a website through translation sitesYes
Renaming a blocked applicationYes
Using Safe ModeNo
Filtering Content personalised by userNo
Filtering Content evolving through timeNo
Filtering Multimedia contentNo
Filtering outbound contentNo


Funded by
Logo: EUEuropean Commission


Partners:
Cybion Online Business Intelligence

Stiftung Digitale Chancen

coordinated by:
Innova - Technology Transfer and Valorisation



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