SIP-Benchmark III was a project of the Digital Opportunities Foundation in 2009 - 2017.
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Norton Online Family (Mobile)

Devices supported
Operating system
Price *
free of charge
Language of interface
chinese, czech, danish, dutch, english, french, german, greek, hungarian, italian, japanese, korean, norwegian, polish, portuguese, romanian, russian, slovanian, spanish, suomi, swedish, turkish
Test date
SIP Bench III, 1st test cycle, Summer 2013

*Prices might change according to the latest company offers


The overall effectiveness score is weak on adult content and very weak on other harmful content.
There is no major difference in effectiveness between teenagers and children.
There is no major difference in effectiveness between web and web 2.0.
There is no major difference in effectiveness among the different languages.
Effectiveness score with adult content filtering for users up to 12 year old: 3.0
Effectiveness score with other harmful content filtering for users up to 12 year old: 0.0
Effectiveness score with adult content filtering for users 13 years and older: 3.0
Effectiveness score with other harmful content filtering for users 13 years and older: 0.0
Effectiveness score for users up to 12 year old: 1.5 out of 4 points
Effectiveness score for users 13 years and older: 1.5 out of 4 points


Installation of the tool: Norton Online Family (Mobile) is delivered as an application which is installed nearly automatically. Therefore the installation process was not tested with regard to usability.
Configuration of the tool: The user can choose, if he prefers to configure the product via the small spectrum of functions on the mobile phone or via a more detailed web-configuration. The configuration is mostly comprehensible, but information about the connection between the mobile phone application and the web-based configuration isn’t highlighted well. The process is consistent, but it does not always meet users' expectations. The overall look and feel is appealing.
Usage of the tool: The tool provides no options to react when a web site has been blocked. The alert message is child-friendly and adequate, taking into account the small device, but it cannot be customised. The reporting is well comprehensible.

Usability of the installation process: n/a
Usability of the configuration process: 2.9
Usability of the usage of the product: 2.8

Overall score for usability: 2.9 out of 4 points


The parent can configure the filtering tool on the mobile/tablet or through a web application. It is to be noted that through the web application it is possible to manage also the Norton Online Family tool for PC. It gives the possibility to the parent to manage all children’s devices protection from a unique access point. It is possible to block the access to specific content basing on topic based categories or specific URLs but also to activate only the ""monitor"" functionality that will provide parents with information on the user's activities on the web (reporting). The parent can indicate specific URLs to be blocked (creation of a black list) or allowed (creation of a white list). Social networking can be blocked through the specific topic-based categories. It is possible to force the use of the Safe Search of Google and block the provision of personal data. It is also possible that children ask for unblocking by parents.


The low rate results from the possibility for the user to uninstall the tool without a password.
Overall score for security: 0 out of 4 points


Area of needFunctionalitySpecific issuesAssessment
Management Management of User profiles Create several profiles Yes
Remote Management Manage on various devices Yes
Monitoring Remote access to monitoring Yes
Filtering Customisation Topics Customisation of Filtering Topics Yes
URLs White List Restrict Browsing to White List No
Default White List No
Modification OR Creation Yes
URLs Black List Creation of User's own Black List Yes
Keywords Keywords Default Black List No
Default White List No
Creation of a User's Black List No
Creation of a User's White List No
Time Time Limit Settings Set a specific time frame or web access duration No
Blocking Message Type Ask for unblocking by parents No
Redirect to safe resources No
Usage Restriction Web Block Access Yes
Monitor Access Yes
Safe search Availability No
Social Networks Block Access Yes
Monitor Usage No
Personal data Provision Block Yes
Streaming Block Access No
Monitor Access No
P2P Block the application No
Monitor Downloads No
Skype Block chat No
Block video chat No
Monitor No
Prevent new Contact No
Windows Life Messenger Block chat No
Block video chat No
Monitor No
Prevent new Contact No
Email Block email client and/or webmail access Yes


Yes / No
I: installation in 3 steps or lessYes
I: choice of installation for beginners or advanced usersn/a

C: different degrees of strength for the filteringYes
C: different content criteria for the filteringYes
C: option to transfer filter configurations between target usersNo
C: option to transfer filter configurations between devicesYes
C: overall comprehensible configurationYes
C: overall conformity with user expectationsYes
C: overall easy to learnYes

U: alert message in a child friendly languageYes
U: option to customise the reaction in case of blockingYes
U: overall easily operable and comprehensible reportingYes


The Tool prevents the user from by-passing the filter by:Yes / No
Using the IP address instead of the URLYes
Using an alternative browsern/a
Changing time and date settings*n/a
Disabling or uninstalling the software without a password*No
Closing the filtering tool trough the Task Managern/a
Using a proxy instead of a direct connection to the InternetYes
Accessing the web-pages through the Google CacheYes
Reaching a website through translation sitesYes
Renaming a blocked applicationn/a
Using Safe Moden/a
Filtering Content personalised by userNo
Filtering Content evolving through timeNo
Filtering Multimedia contentNo
Filtering outbound contentNo

Funded by
Logo: EUEuropean Commission

Cybion Online Business Intelligence

Stiftung Digitale Chancen

coordinated by:
Innova - Technology Transfer and Valorisation

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